Customer Service Representative

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AVG. SALARY

$41,740

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Money & Outlook

:

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Oklahoma Earnings

Average Annual Wage

$41,740

Entry Annual Wage

$28,620

Experienced Annual Wage

$58,050

Average Hourly Wage

$20.07

Entry Hourly Wage

$13.76

Experienced Hourly Wage

$27.91

Median Hourly Wage

$18.58

Oklahoma Regional Earnings

Oklahoma Metropolitan Areas Wages

Region Average Entry Level Experienced
Enid MSA $36,950 or $17.77/hr $22,400 or $10.77/hr $52,540 or $25.26/hr
Fort Smith AR-OK MSA $39,870 or $19.17/hr $30,150 or $14.50/hr $50,720 or $24.38/hr
Lawton MSA $36,260 or $17.44/hr $27,890 or $13.41/hr $48,440 or $23.29/hr
Oklahoma City MSA $42,660 or $20.51/hr $29,120 or $14.00/hr $58,100 or $27.93/hr
Tulsa MSA $42,530 or $20.45/hr $29,540 or $14.20/hr $59,800 or $28.75/hr

Oklahoma Geographical Areas Wages

Region Average Entry Level Experienced
Northeast Oklahoma nonmetropolitan area $39,080 or $18.79/hr $27,730 or $13.33/hr $50,890 or $24.47/hr
Northwest Oklahoma nonmetropolitan area $41,430 or $19.92/hr $26,850 or $12.91/hr $61,300 or $29.47/hr
Southwest Oklahoma nonmetropolitan area $40,140 or $19.30/hr $27,650 or $13.29/hr $61,540 or $29.59/hr
Southeast Oklahoma nonmetropolitan area $39,320 or $18.91/hr $28,210 or $13.56/hr $50,920 or $24.48/hr

Oklahoma's Employment and Outlook (State-wide)

Outlook Decreasing
Growth rate is estimated to be -5%
Job Openings 4,420 estimated annual job openings
Employment 36,070 were employed in this occupation

Oklahoma's Regional Employment and Outlook

Regions with stable outlook (0 to 20% growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Southeast 2,410 2% 6 N/A 328
Southwest 560 0% N/A 73
Lawton MSA 650 5% 3 N/A 90
Oklahoma City MSA 13,940 0% -4 N/A 1,833
Enid MSA 280 0% -1 N/A

Regions with decreasing outlook (negative growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Northeast 1,520 -3% -4 N/A 194
Northwest 1,000 -4% -4 N/A 126
Tulsa MSA 8,570 -1% -9 N/A 1,116

National Earnings

Average Annual Wage

$46,590

Average Hourly Wage

$22.40

Average Annual Range

$31,750 to $63,590

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2024 to 2034 is estimated to be -6%.
(The National average for all occupations is +3%)
Job Openings large number
  A total of 34170 average annual openings are expected for this occupation between 2024 and 2034.
(The National Average for all occupations is 1,696 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,814,000 workers in 2024.
(The National average for all occupations is 152,838 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (18.9%)
  • Retail trade (NAICS44-450) (16.7%)
  • Administrative and support and waste management and remediation services (NAICS560000) (14.4%)
  • Administrative and support services (NAICS561000) (14.1%)
  • Insurance carriers and related activities (NAICS524000) (11.8%)
  • Business support services (NAICS561400) (8.4%)
  • Professional, scientific, and technical services (NAICS540000) (7%)
  • Agencies, brokerages, and other insurance related activities (NAICS524200) (6.2%)
  • Wholesale trade (NAICS420000) (6.2%)